Skip to main content
Electrolux | Help and Support

Washing machine emits unpleasant smell


  • Washing machine emits unpleasant smell
  • How to clean the washing machine?
  • Rubber seal on washing machines develops dark or black mold spots
Applies to:
  • Front loader washing machine (integrated and freestanding)
  • Top loader washing machine

1. Dispense the correct amount of detergent, avoid using only cold cycles and run hot cycles/wash regularly.

2. Dispense the correct amount of detergent and conditioner according to the manufacturer’s instructions.

3. Always leave the door ajar/slightly open after every wash and, if possible, open the dispenser drawer slightly at the same time so that the machine can dry out between washes.

4. Check whether washing machine heats up by starting a very hot wash. Door should remain warm during the cycle (can be checked after about half to one hour).

5. Regularly carry out a 90°C service wash using a washing machine cleaner to avoid unpleasant smells and marks around the door. 

For detailed procedure refer to the user manual supplied with your appliance. 

6. Clean the detergent dispenser:

  • Remove any spillage or residue in each compartment by rinsing it under hot running tap water. 
  • Remove the dispenser and use a suitable brush (clean it with an old toothbrush) to remove any dirt and dried soap powder/liquid from each section

7. Clean the pump and fluff filter, including the pump blade (if the pump blade is visible, rotate it with a pencil and refit the filter). For detailed procedure refer to the user manual supplied with your appliance.

  • Turn off the appliance.
  • Open the door to the fluff filter and place the drip tray underneath.
  • Empty any water out of the machine by opening the drain hose next to the filter.
  • Remove the filter by turning it anti-clockwise (several times firmly by hand).
  • Clean the filter and pump housing under running water and refit the filter.
  • Close the drain hose and put it back in its original place.
  • Close the flap to the fluff filter.

8. Clean the washing machine’s seal:

Rubber seals on washing machines often develop dark or black mold spots.

  • You can remove the mold using sodium carbonate crystals, thick bleach or dishwasher cleaner, which helps to dissolve any stubborn mold and soap powder residue.
  • Be sure to wear rubber gloves and protective goggles during this cleaning operation.

9. Cleaning the washing machine externally:

  • Use cloth soaked in a mild universal detergent or washing-up liquid, because washing machines are often manufactured from baked-on enamel. 
  • Carefully wipe down along the outside of the washing machine.
  • You may find that fluff and splashes of washing powder have formed thick, greasy stains on the washing machine.
  • A little warm water and a cloth are usually enough to clean up the area.
  • Try cleaning in corners and edges using a cotton bud.

10. Contact an Authorized Service Centre

If the above suggestions did not solve the problem, we recommend requesting a visit by a service engineer.

you can download user manual here

Important: You should not call out an engineer for cleaning advice unless the appliance is displaying an error.

To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number/PNC, ELC and serial number:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product?   

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.