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Electrolux | Help and Support

Washing machine's door opens in the middle of a cycle

The door can be opened normally at the start of a wash cycle by pressing the start/pause button.

Warning: If the door can be opened during a wash or spin cycle, when the appliance is filled up with water, switch off the power supply to the appliance immediately. Do not use the washer until the problem is solved. Contact an Authorized Service Center.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

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