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Electrolux | Help and Support

Washing machine's door opens during cycle

The door can be opened normally at the start of a wash cycle by pressing the start/pause button.

Warning: If the door can be opened during a wash or spin cycle, when the washing machine is filled up with water, switch off the power supply to the appliance immediately. Do not use the washing machine until the issue is solved. Contact an Authorized Service Center.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.