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Electrolux | Help and Support

Seal on the washing machine's door is damaged

 

Issue:
  • Seal on the washing machine's door is loose, damaged or deformed
Applies to:
  • Front loader washing machine (integrated and freestanding)
Resolution:

1. Contact an Authorized Service Centre

If the door seal is loose, damaged or deformed we recommend requesting a visit by a service engineer to replace the seal.

Cause

1. Damage to the washing machine's door seal is normally caused by overloading the machine or catching the laundry between the seal and the door pane at the start of a wash cycle.

2. Washing fabrics which are heavily soiled with oil, grease or other greasy substances can damage rubber parts of the washing machine. Prewash such fabrics by hand before loading them into the washing machine.


To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product?   

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.