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Electrolux | Help and Support

Opening washing machine's door at the beginning of wash cycle

 

The door normally can be opened before the heating phase or when the height of water in the drum is low (during the first 10 minutes). Try to add more laundry.

Warning: If the door can be opened during a wash or spin cycle, when the washing machine is filled up with water, switch off the power supply to the appliance immediately. Do not use the washing machine until the problem is solved. Contact an Authorized Service Center.


To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product?   

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.