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Electrolux | Help and Support

Handle of the washing machine’s door is faulty

 

When a cycle has just finished, it may be impossible to open the door. This is a standard feature of the door lock to ensure no leaks. 
  • The lock will usually release after 2-5 minutes.
  • If this does not resolve the issue, determine whether any of the handle’s parts show any visible signs of damage.

If they are damaged or if the door is still jammed, we recommend requesting a visit by a service engineer. 


To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product?   

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.