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Electrolux | Help and Support

Fabric conditioner does not dissolve in my washing machine


If fabric conditioner does not dissolve, refer to the suggestions below for step by step instructions.
  • Fabric softeners are often sold in concentrated form and must be diluted first, as described on the packet.
  • Other possible causes of the problem are that the detergent dispenser drawer is dirty or the water supply is inadequate. See the user manual. 

To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

Data plate with model number, product number/PNC, ELC and serial number:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product?   

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.