Skip to main content
Electrolux | Help and Support

Washing machine door emits cracking sound

Cracking sounds from a door may be caused by dirt on the door’s hinges.

  • Cleaning the hinges can solve this issue and should be done with a damp cloth. Make sure to remove any visible fibers and residue.
  • If the hinges are clean, check whether there is any visible damage.
  • If the door seems damaged or continues making noise after cleaning, contact the Authorized Service Center.

 

2017-08-16_1122.png

To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

modelnoexplanation1.gif
  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below. 

  • Was this article helpful?