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Electrolux | Help and Support

Induction Hob Installation Faults

Issue
  • The appliance cannot be activated / is not operating
  • Only two cooking zones are operating
  • Error message E3 or E311 or E312 appear on the power setting display (in some cases also signals / beeps)
  • Error message E8 or E822 appear on the power setting display
  • Hob blows / trips fuse
Applies to
  • integrated induction hob
  • freestanding cooker with induction hob
Resolution

In the case of a new installation, the above-mentioned problems usually indicate that the appliance was incorrectly installed.

Note: A new installation means one of the following:

  • A brand new appliance is connected to an electrical supply for the first time.
  • The appliance is connected to a different socket.

1. Check if there is power coming from the socket.

Check whether there is power at the socket by plugging in another appliance and seeing whether that works as it should. If the socket does not work, contact a qualified electrician to help resolve the problem

2. Check the fuse for any possible faults.

Make sure that the fuse is the cause of the malfunction. If the fuse releases again and again, contact a qualified electrician

3. Contact the qualified electrician who installed the appliance.

4. Contact an Authorized Service Centre.

If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so. 

 

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