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Electrolux | Help and Support

Hob displays message "—"

Issue:
  • Hob displays error message "—"
  • Hob displays a line
  • Acoustic signal sounds and the hob switches itself off
Applies to:
  • integrated electric hob
  • freestanding cooker with electric hob
  • integrated induction hob
  • freestanding cooker with induction hob
Resolution:

1. The message "—" indicates that the Automatic Switch Off function operates

Automatic Switch Off function deactivates the hob automatically if:

  • All cooking zones are deactivated
  • You do not set the heat setting after you activate the hob,
  • You spill something or put something on the control panel for more than 10 seconds (a pan, a cloth, etc.). An acoustic signal sounds and the hob  deactivates. Remove the object or clean the control panel.
  • the hob gets too hot (e.g. when a saucepan boils dry). Let the cooking zone cool down before you use the hob again.
  • You do not deactivate a cooking zone or change the heat setting. After some time "—" comes on and the hob deactivates.
2. Contact an Authorized Service Centre

If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: HC

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

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