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Electrolux | Help and Support

Washing machine's door can be opened and water runs out

If a wash cycle with a rinse hold was chosen and the machine was turned off by using the cycle selector or disconnecting it from the power, the door can be opened after a few minutes, even though there is water in the machine.

  • The water will run out onto the floor.
  • When selecting the rinse hold cycle, remember to start a draining cycle before turning off the machine and opening the door.

If the above suggestion do not resolve the issue, contact an Authorized Service Center.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

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  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.